We put a name on our guarantee because we mean it: the Property Protection Promise. If anything on your property is ever damaged during a job, we repair or replace it, no questions asked. Here’s exactly what that means and how it works.
What The Property Protection Promise Covers
- Landscaping and plants, including flower beds, shrubs, and lawn areas near the work zone
- Hardscaping such as pavers, flagstone, patios, and retaining walls
- Fixtures including light fixtures, mailboxes, house numbers, and mounted hardware
- Siding, trim, gutters, and painted surfaces
- Outdoor furniture and structures in the work area
What Happens If Something Is Damaged
If we damage something during a job, we repair or replace it at no cost to you. There’s no negotiation, no back-and-forth, no fine print we point to instead. We assess the damage, agree with you on the fix, and take care of it.
Most repair or replacement arrangements are set in motion within a few days of the job, and we stay in contact with you the whole way through until it’s resolved.
The Conditions
There aren’t any hidden ones. We don’t require you to have documented pre-existing damage, we don’t argue about wear versus damage after the fact, and we don’t cap the promise at some dollar figure buried in a contract. If it happened during our work, we make it right.
Our Satisfaction Guarantee
Separately from property protection, if you’re not happy with how an area turned out, tell us and we’ll come back and redo it. We’d rather spend an extra hour making a spot right than leave a customer feeling like they didn’t get what they paid for.
Frequently Asked Questions
Is there a dollar limit on the Property Protection Promise?
No. There’s no cap and no fine print carve-out. If something is damaged during our work, we repair or replace it, whatever that takes.
How quickly do you respond if something gets damaged?
We move fast. Most repair or replacement arrangements begin within a few days of the job, and we stay in touch with you throughout until it’s fully resolved.
What if I’m just not satisfied with the results, even if nothing was damaged?
That’s covered by our satisfaction guarantee. Let us know which area you’re unhappy with and we’ll come back and redo it at no extra charge.
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